Improving culture and communication while working remotely

Lockton is the world’s largest independent insurance brokerage, with more than 100 offices and 8,500 associates across the globe.

Why Workplace?

Like many large companies, Lockton had an email problem. Important details often got missed in the flood of messages from clients, vendor partners and colleagues. But the company didn't just need a solution to its communication problem. It also wanted to extend its culture, with more open spaces for company-wide discussion around diversity and inclusion.

Although Lockton continues to use multiple communication channels, Workplace has helped streamline them by providing a central place to access important company information. Groups and Live Video also provide an accessible space for conversations, resource sharing and training while many employees work remotely.

Financial Services
North America

"Workplace has given us a centralized channel for communications that empowers our people to communicate, collaborate and connect in the ways that make the most sense for them and the most sense for our business."

Sarah Madsen
Internal Communications Manager


adoption rate
monthly active users

Transforming interactions

Workplace was vital for Lockton when they quickly had to shift from on-site to virtual meetings due to COVID-19. By using the Workplace integration with Webex they were able to host leadership meetings on Webex and broadcast the events directly to over 5,000 associates across the US on Workplace. Employees were able to engage with leaders in a way that wasn’t possible with in-person meetings, be it due to proximity or agenda. They could react and interact in real-time through video, reactions, comments and Q&A, which has transformed the way they connect and collaborate in meetings.

Educating the workforce

Live Video also proved instrumental in delivering Unconscious Bias training as part of their diversity and inclusion strategy. They paired online training with opportunities for interaction by hosting Live Town Hall events with leaders on Workplace, followed by smaller facilitated discussions.

Facilitating a DE&I culture

Workplace Groups are central to Lockton’s DEI strategy and their promise to create a work environment that enables conversations about diversity and inclusion. Their DEI Workplace Group is an open group where everyone can discuss freely, share DEI news, resources and best practices. Employees are also encouraged to create groups for people from diverse backgrounds and shared interests to come together. In June 2020, Lockton crowd-sourced photos and videos from across the organization and created their own virtual Pride parade to celebrate Pride month in the US.

Keeping everything in one place

The team at Lockton continues to explore enhancements that can help make Workplace their central hub for communication. Working together with Workplace partner LineZero, they have created a roadmap of custom bots and integrations enabling them to house critical information and workflows in one place.

Key Features

Live Video

The most authentic way to communicate with your team.


Connect to the tools you’re already using.


Connect to the tools you’re already using.