What is internal communication?

What is internal communication?

Internal communication refers to the exchange of information, ideas, and messages within an organization. It encompasses the flow of communication between employees, departments, and management levels to facilitate collaboration, alignment, and shared understanding.

Effective internal communication is crucial for fostering a positive work environment, enhancing teamwork, disseminating important updates, and aligning employees with the organization's goals and values. It can take various forms, including face-to-face interactions, team meetings, emails, memos, company newsletters, and digital communication tools. By promoting transparency, clarity, and open dialogue, internal communication plays a vital role in ensuring a well-connected and informed workforce, ultimately contributing to the overall success and productivity of the organization.

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Internal communications best practices

Internal communications best practices

To enhance the effectiveness of your internal communications, we recommend implementing these tried-and-true best practices:

Live video is a personal and authentic way for your leaders to share their vision and build relationships with employees. It's also one of the most effective buisness communication tactics. It can be spontaneous and informal, like sharing a visit to a store or office. Or you can schedule more structured broadcasts like town hall meetings, so people can participate wherever they are.

Eimskip, a logistics and shipping company in Iceland, broadcasts their company announcements using Live, so even their crew at sea can join. Encourage people to submit questions during the Live broadcast to get a sense of what employees are thinking.

CEOs can use their own groups to share thoughts in formal and informal posts. Leaders appear more human as they interact using posts, and can unite and inspire the workforce. In turn, leaders can hear directly from every part of the organization and stay in touch with what’s happening on the front line.

Often, no one will reply to a CEO’s email, but many people feel more comfortable commenting on or liking a post. Key executives can have their post boosted to appear at the top of everyone’s News Feed, so their messages don’t get missed.

Managers can use their team groups in the same way, making sure their team is connected and focusing on the right priorities.

A post made by a company CEO in Workplace, the business communication platform
Keep everyone informed

Keep everyone informed

Use a company newsletter group to share regular news. You can create a group document with rich formatting, including inline images. People can comment and react to your newsletter rather than relying on one-way email communication.

Create a company announcements group and make sure everyone is a member. Then post in this group to cascade time-sensitive and important updates that affect the whole organization. Countdown Supermarkets in New Zealand found that groups are the most effective way of getting critical updates out to their stores.

What’s more, recognizing the good work of employees and celebrating milestones in an announcements group takes that news to a new level of engagement and pride.

If your company has multiple offices and regions, create an announcements group for specific offices, regions and even for specific roles. For posts that are more for fun, it’s a good idea to create a separate group for everything else. For example, a social group for each office lets people share more lighthearted posts. They can even find a restaurant or dentist recommendation from their coworkers.

Group notifications in Workplace, the business communication platform
Get ideas from everywhere

Get ideas from everywhere

Feedback groups make it easy for employees to share their thoughts. Creating a poll in the group can generate instant feedback on topics ranging from employee sentiment to where to hold the next team building event. By discussing internal and external issues in open feedback groups, you can build a culture of transparency and speed.

Your employees can be an untapped source of trends and competitive intelligence. Create a trend-spotting group and get eyes and ears on the ground wherever your employees are. If your company has global operations, this gives you first-hand insights into each of the markets.

Some of the best ideas in a company never surface because they’re locked away in an email thread between a small group of people. Using groups to share ideas and innovations has uncovered new product ideas and developed cost-saving efficiencies.

In one company it even saved them from acquiring a new business when they realized the innovation was already being developed internally. Recognize and award valuable ideas and watch the group take off!

Creation of a brainstorming event in Workplace, the business communication tool

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