Meet the Singapore hospital using automation to reimagine healthcare processes

With over 16 specialist centres and 45 health departments, Tan Tock Seng Hospital (TTSH) is one of Singapore’s largest multi-disciplinary hospitals.

BUSINESS COMMUNICATION | 10 MINUTE READ
reimagine healthcare - Workplace from Facebook

With over 16 specialist centres and 45 health departments, Tan Tock Seng Hospital (TTSH) is one of Singapore’s largest multi-disciplinary hospitals.

TTSH was the first hospital in the world to adopt Workplace. When they first joined the platform, their mission was to modernise a clunky communication system that consisted of emails, shared folders, an intranet and a mountain of meetings.

What TTSH has achieved has far exceeded their initial goal, and is disrupting longstanding processes and procedures deeply ingrained into hospital practice.

TTSH has built three hospital-specific chat bots on Workplace, with a fourth currently in the works.

  1. The Directory bot allows people to search for clinic hotlines on the go.
  2. The Translation bot provides department names and designations in all four of Singapore’s national languages.
  3. The Short Form bot allows staff to check the meaning of acronyms and abbreviations through Work Chat, or in a post or comment.
  4. The Pharmacy Drug Search bot (currently in development) will act as a virtual library of drug names, manufacturer information, and images of packaging and medication.

These bots allow teams at TTSH to spend less time bogged down in admin work, and more time caring for patients and saving lives.

Let's Stay Connected

Get the latest news and insights from the frontline of work.

By submitting this form, you agree to receive marketing-related electronic communications from Facebook, including news, events, updates and promotional emails. You may withdraw your consent and unsubscribe from such emails at any time. You also acknowledge that you have read and agree to the Workplace Privacy terms.

Was this article helpful?
Thanks for your feedback

Recent posts

Culture | 11 minute read

Workplace culture: what it is and how to create positive impact in your organization

With the pandemic forcing organizations to radically change how they work, creating a positive workplace culture has become an urgent priority for businesses everywhere.

Business Communication | 10 minute read

What will jobs look like in the workplace of the future?

Once familiar jobs are disappearing from the working landscape and new ones taking their place. We take a look at what job roles will be in demand in the future of work.

Business Communication | 10 minute read

Is work email dead as a business communication tool?

Email alternatives: What are they and how can they help you communicate more effectively? We take a look.