Workplace

FAQ

Here you’ll find the answers to our most commonly asked questions and everything you need to know to get the most out of Workplace for your organization.

About
Pricing Plans
Data & Privacy
Security
Workplace connects your whole organization from top to bottom.

Workplace is an all-in-one business communication tool that combines chat, video, groups, third-party integrations and your intranet together under one umbrella.

Workplace integrates with business tools your company already uses, including Microsoft 365 and Google Workspace, for a secure and productive way of sharing knowledge, collaborating and building community. In addition to simplifying your business communications, Workplace inspires all levels of your organization to embrace digital and mobile for work, while adopting a culture of speed and transparency.

Workplace has 7 million paid users around the globe spanning retail, technology, telecommunications, financial services, media, entertainment, hospitality, food and drink, transport, property, utilities, delivery and government.

You can sign up for Workplace by contacting our sales team or on the website.

No. You don't need a personal Facebook account to sign up for Workplace. There are separate websites and apps for both.

The pricing model is based on the number of people using Workplace per month. For full details, visit our pricing page.

No. Employers are not able to access employees’ personal Facebook accounts.

The company owns the information and data which employees create in Workplace. Meta acts as the data processor.

After an employee leaves, the admin will still have access to their Workplace profile.

You can delete or deactivate your account at any time. However, your organization will have continued access to your Workplace profile. For more help, visit our Help Center.

Workplace pricing plans are tailored to suit your business needs.

Workplace pricing plans are tailor-made to suit your business needs. Start with the Workplace Core Plan, then customize your experience with add-ons.

Workplace pricing plans are tailored to suit your business needs. You can start with the Core Plan and then customize your Workplace with add-ons, including enhanced support and more powerful video streaming. You can find more details on our pricing page.

The Workplace Core Plan offers you everything you need to connect your organization with features such as Groups, Posts, Live Video and much more. The Core Plan is also great for connecting employees who work remotely, and includes integrations with popular platforms like Office 365 and Google Workspace. The Workplace Core Plan costs USD$4.00 per person, per month.

On the Workplace Core Plan, you pay for the number of people who have been invited to activate their Workplace profile. You can create an unlimited number of profiles in your Workplace, but they only become billable when a person is invited to activate their profile.

You can start with the Core Plan and then customize your Workplace experience with optional add-ons. Workplace offers two add-ons, which include the Enhanced Admin and Support Add-on, as well as the Enterprise Live Add-on.

This add-on lets you bring enhanced peer-to-peer technology to live videos. You’ll be able to stream to large audiences while reducing the impact on your network.

This add-on offers additional features for organizations with more sophisticated admin and support needs, such as priority customer support and more sign-on options.

The Frontline feature lets admins assign people in the organization as ‘frontline workers’, making it easier to manage how frontline employees access Workplace. Admins can add a custom message and terms to appear whenever frontline workers use Workplace (for example, ‘You won't be paid overtime for using Workplace outside office hours’), and admins can also disable group creation for frontline workers.

Workplace offers specialized plans for the Frontline feature which is available with the Workplace Core Plan. The Core Plan also lets admins decide whether to allow frontline workers to have Workplace access on both mobile and web, or on mobile only. Visit the Contact Sales page to discuss any questions you have about pricing plans and features.

No. The Frontline feature can only be used as part of the Workplace Core Plan. Frontline is not an add-on.

The Workplace Core Plan can be used on the web, on iOS and Android mobile apps, and via a mobile web browser. As part of the Workplace Core Plan, the Frontline feature is only available on iOS and Android mobile apps, and via a mobile web browser only.

Workplace has a subscription-based model so you can cancel your account at any time by contacting our support team. You'll need to notify us of the cancellation 30 days in advance.

Workplace has a subscription-based model so you can cancel your account at any time by contacting our support team. You'll need to notify us of the cancellation 30 days in advance.

You can pay in any one of the following local currencies: US dollar, Australian dollar, Brazilian real, Mexican peso, euro or Japanese yen. Minimum thresholds apply. Please contact our sales team for more information.

Yes. You can prepay for the year if you are paying by wire transfer. Minimum thresholds apply. Please contact our sales team for more details.

Workplace uses world-class infrastructure to keep your data safe.

Workplace acts as your organization's data processor, while your organization remains in control of your company data. Workplace Online Terms contain the relevant data processing terms to help customers comply with GDPR, in particular, the terms in the Data Processing Addendum.

Workplace and Facebook accounts are kept separate, with separate profiles and login credentials for each account. Content is never shared between your Workplace and personal Facebook account.

On Workplace, your organization owns and administers the account data – you can modify, delete or export it at any time. Our industry standard APIs allow for real-time activity monitoring and content exports. If you would like to use third-party tools for eDiscovery and compliance, we provide integrations with several industry-leading providers.

No. Workplace is a different product from Facebook. You don't need a personal Facebook account to sign up for Workplace and there are separate websites and apps for both. Your Workplace account belongs only to your organization.

No. You don't need a personal Facebook account to sign up for Workplace. There are separate websites and apps for both.

We currently have data centers in the US and Europe.

If you choose not to subscribe to our paid version of the Workplace Core Plan, all your data will be deleted as per the Workplace Terms. You can also request a copy of your own Workplace data, such as your profile information and chat messages. To do this, you need to access Workplace on your desktop browser and select the option to request your data.

Workplace is certified for the highest security standards.

Workplace is certified for the highest security standards and, because it’s from Meta, it benefits from world-class security, infrastructure and features designed to keep people and companies safe.

Workplace is hosted on Meta’s infrastructure and is protected by a combination of advanced security systems, world-renowned security teams, firm security policies and processes focused on customer privacy and safety. Physical access to our data centers is restricted to authorized individuals only, and we own or directly lease all of our facilities, so we have end-to-end control over the grounds, buildings, servers, operations and maintenance of each center.

Admins can leverage our Security Center to monitor unusual security events and view a company security health score. They can also use our APIs or partner with a service provider for policy enforcement and to receive security alerts.

ISO 27001

This certification demonstrates security best practice and provides an independent validation of the design and operational effectiveness of our security management programme and information security management system.

ISO 27018

This certification covers the control objectives, controls and guidelines for implementing measures to protect personally identifiable information (PII) in accordance with the privacy principles in ISO/IEC 29100 for the Workplace from Meta service and all related supporting technology.

SOC 2 is an extensive independent audit of how we host and operate Workplace from Meta, which is performed annually by an independent third-party auditor and covers the 12-month period from the previous calendar year. The assessment covers everything, from how we secure and protect the application and our data centers, to how we verify the identity and background of our employees. This is available upon request, subject to an NDA.


SOC 3 is a report that provides a summary of the SOC 2 report.

The NCC is the result of the source code review and penetration test done by one of the world's top security consultancies, NCC Group.

Workplace Advanced customers have access to one-to-one email support 7 days a week, 24 hours a day. The support team has a 24-hour initial response time SLA. Workplace Enterprise customers have access to one-to-one email support 7 days a week, 24 hours a day. The support team has 4-hour initial support response time SLA, and offers priority support resolution.

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