Boost Frontline Engagement with Recognition
Frontline employees are often the face of the business, providing services and support to customers. They also tend to be the least engaged, but they’re not alone. 85% of the global workforce is currently disengaged at work. Low engagement impacts your entire business, from individual employee happiness to overall company culture and productivity. In fact, happy employees are 12% more productive than their unhappy counterparts. And happy frontline employees are more likely to be strong embassadors for your business. So how do you get employees reengaged? By making them feel valued, recognizing their work, and rewarding high performance.
How to do it in Workplace
Badges offer a scalable way to recognize employees for their roles and achievements, directly on their profile pages. Workplace offers a variety of automatic badges and admin-awarded badges. Admins can also create custom badges to recognize employees for their company-specific achievements and help reinforce your unique company values.
System Admins, Content Moderators, Account Managers and any admin with a custom role containing the ‘Manage badges’ permission can manage Badges from the Admin Panel. Badges can be awarded individually or in bulk using a spreadsheet, and admins can toggle certain badges on or off at any time. Learn how to create and award badges in the Help Center.
Giving recognition isn’t a one-way street from managers to employees. Employees can also recognize their peers for their hard work and support. When employees are able to provide this kind of positive reinforcement to their colleagues, managers can better identify high performance they might have missed, company culture improves, and employee engagement improves along with it.
Employees can give thanks by navigating to their colleagues’ profile and clicking on the ‘Send Thanks’ button. They can then write a thank you message and select whether they’d like their colleague’s manager to be notified. The Thanks message will then appear on the colleague’s timeline.
3. Share team wins as achievement posts
Showcase your team's successes by sharing an achievement post in your team group, department group, or an all-company discussion group. Sharing your team's achievements helps increase the visibility of their work and help them gain more recognition across the company.
4. Automate recognition with bots
Bot integrations such as Recognize, allow you to acknowledge high performing employees with simple tools that make recognition quick, frictionless, and public.
5. Deliver recognition through groups
If bots sound a bit too 'techy', don't worry, there are even simpler ways to build a culture of recognition on Workplace.
- Create an open group called "Recognition" and automatically add all your employees.
- Outline the criteria for inviting peer, manager, and leader nominations that are aligned to your organizational values and mission.
- Encourage managers to share stories of the impact their teams are creating everyday, and have peers share their appreciation of others who went above and beyond.
- Ask for peer nominations like 'Win of the Week” or 'Top Teammate of the Month'. Share them in the group, and highlight the winners through a regular Live spotlight.
- Track team metrics and identify high performers with Goals.
- Scale recognition with automatically-awarded badges.
- Award badges to people for their role and their achievements.
- Encourage peers to connect with one another and to help build a culture of care with Thanks.
- Increase employee engagement and boost productivity by making employees feel valued.