Changes to AD Sync Software

We are releasing the final AD Sync software update to support a migration to idP solutions.

Overview

On August 12, 2020, we are releasing the new and final version of the AD Sync support software. This update addresses several security considerations surfaced previously, including managed service account support, certificate pinning, and several others.

Following the industry trend of migration towards cloud IdP solutions, we have decided to sunset the AD Sync solution on August 12, 2021, after which our team will no longer provide support or software updates. Starting today, you will no longer be able to deploy AD Sync solution to new Workplaces. Due to security reasons, we will sunset the current (v15) and all previous versions of the AD Sync support software on December 31, 2020.

We encourage all our customers to migrate to a cloud IdP solution. Moving to a cloud solution should be a seamless experience that is virtually unnoticeable by your community and comes with added benefits detailed below. We encourage you to visit our Integration Directory for some of the IdP solutions we partner with. We will be providing the support you need to ensure your migration experience is as smooth as possible.

Please see below for the resources we have put together to guide you through the migration. If you have any questions, please do not hesitate to reach out to the Workplace Support Team, and we will be very happy to assist you.

Which cloud IdP solutions does Workplace integrate with?

Which cloud IdP solutions does Workplace integrate with?

Workplace integrates many IdP solutions, including Microsoft Azure AD, Okta, Harbor, G Suite, OneLogin, and Connect by Azuronaut. We encourage you to visit our Integration Directory for some of the IdP solutions we partner with. We recommend Microsoft Azure AD as a viable alternative to the current AD Sync solution.

How do I migrate to a cloud IdP?

How do I migrate to a cloud IdP?

Links to technical documentation from each of the IdP solutions we partner with can be found in our Integration Directory. Our Technical Resource Center also contains documentation to guide you through the migration process to Microsoft Azure AD.

What if I’m not ready to migrate to a cloud provider?

What if I’m not ready to migrate to a cloud provider?

Should you prefer not to migrate to a cloud provider at this moment, we would encourage you to update your AD Sync support software to the newly released version (v16), which will continue to function for the following 12 months.

How do I update to the new AD Sync support software (v16)?>

How do I update to the new AD Sync support software (v16)?

Please visit our Technical Resource Center for documentations to guide you through the software update.

What will happen to my Workplace if I still haven't migrated to a cloud solution by August 12, 2021?

What will happen to my Workplace if I still haven't migrated to a cloud solution by August 12, 2021?

Once deprecated on Aug 12, 2021, AD Sync will cease to operate and will no longer be able to manage you user accounts on Workplace.

We will be hosting a webinar around the deprecation of AD Sync and providing specific guidance for how to plan your migration. Sign up here to join live or watch the content on demand.

If you have any questions, please reach out to the Workplace Support Team, and we will be very happy to assist you.

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