Measure the Success of Your Launch

Key metrics to evaluate the success of your launch and ensure the continued health of your Workplace community.

This article is only applicable to admins on the Advanced and Enterprise plans. Learn more about plans and pricing here.

As an admin, you have access to a wealth of actionable data about your Workplace in the Insights section of the Admin Panel. We’ve pulled together some key metrics you can use to evaluate the success of your launch and ensure the continued health of your Workplace community.

Launch Day

Launch day

Key Metric: Activated

Go to the People tab of Insights to see how many of the people you've invited to Workplace have activated their profiles.

This metric is fundamental for Workplace adoption and you should aim to have 80% or more of all invited people activated on launch day.

People tab of Insights in the Admin Panel

You can also do a deeper dive to see activation rates by different segments of your organization such as department, location, manager, and more.

Pro Tip: Run contests across regions or departments to boost the number of people on Workplace.

Key Metric: Profile Pictures

Profile pictures help create a more personal experience on Workplace and people who add them tend to be more active and engaged. You should aim for more than 75% of your organization to have added a profile picture.

You'll find the Profile Pictures metric in the People tab.

1 week following launch

1 week following launch

Key Metric: Active on Apps and Platforms

Mobile opens up opportunities for people to stay connected and collaborating wherever they are. We find people who use the mobile apps are twice as likely to use Workplace every day. You should aim to have 75%+ of all members in your community using the Workplace Mobile App the Workplace Chat App.

You can examine mobile app adoption in the People tab of Insights.

Pro Tip: Make sure your community knows the Workplace mobile apps exist. Share the following links with all new members:

Workplace Mobile Apps

Workplace Chat Apps

Key Metrics: Posts & Comments

Content and conversations are essential to building a more connected community and bringing more people into Workplace. Your weekly posts and comments will depend on the number of people using Workplace at your organization. At a base level, you should expect to see 3 posts per member and 2 comments per member a week.

Do a deep dive to analyze content across segments of your organization such as regions, departments, and job titles.

You can look at all content activity such as posts, comments and reactions in the Content tab.

1 month following launch

1 month following launch

Key Metrics: Monthly Active and Retained People

Now that you're a few weeks post launch, it's important to look at how often people are coming back to Workplace and how integrated it is with everyone's regular workflow.

  • Monthly Active: The number of people who were active on Workplace in the last 28 days.
  • Retained:The number of people who were active on Workplace on at least 10 days of the last 28 days. Data shows that 85% of Retained people are still active after 6 months, so this metric is key to assessing the health of your Workplace after launch.

Workplace is all about building a more connected community, and active users are critical to its success. A healthy community will have 60%+ of all members retained.

You can find monthly active and retained people in the People tab of Insights in the Admin Panel.

1 month following your Workplace launch

Resources

LIVE TRAINING

How to Launch Workplace

Learn how to launch Workplace with direct guidance and support from Workplace experts.

LIVE TRAINING

How to Work in Workplace

Learn how to set up a group structure that supports the needs of your organization and helps you get work done.

LIVE TRAINING

Workplace Admin Fundamentals

Learn how to set up and manage your Workplace community from the Workplace Admin Panel.


Launch Checklists

Stay on top of your launch requirements with the Pre-Launch, Launch, and Post-Launch Checklists


Technical Resources

Find all the information you need for a successful IT deployment of Workplace.


Launch Kit

Downloadable materials that help you educate and engage your organization on Workplace