Workplace Chat allows you to message colleagues in real-time, as well as send stickers, GIFs and emojis. You can switch from text to video at the touch of a button, or join your colleagues in group video calls.Accessing Workplace Chat
Accessing Workplace Chat
Chat is easily accessible in the left-hand navigation bar on the web version of Workplace. You’ll find it under ‘Notifications’ at the top.
Enable notifications to make sure you don’t miss an important message. On web, click on Settings under the Search bar and select Manage notification settings to do this. On mobile, click on your profile picture on the top left and select Notification settings.Using Workplace Chat
Using Workplace Chat
You can create chats with up to 250 people. Simply click on the ‘Create New Chat’ button then select one or more people to start a conversation.
Creating a chat on web
Creating a chat on mobile
When you create a group on Workplace, you can choose to turn on a chat for your group as well. This makes it easy to switch between important information in posts and real-time discussions in chat.Pinning a chat
Pinning a chat
You can pin a chat conversation to the top of your inbox to keep your most important conversations front and center. On web, simply click the ... menu under the timestamp of the chat in your inbox, then select Pin Chat.
Pinning a Chat on web
On mobile, swipe the chat you want to pin from right to left and tap on the ☰ menu icon. Then select Pin Chat.
Pinning a chat on mobile
Messaging in Chat
You can message one or more colleagues in a chat, up to 250 people. Alongside text messages, you can send GIFs, stickers, emojis, files and polls. On either side of the composer (where you write your message) you'll see buttons to attach a file and to browse stickers, emojis and GIFs.
Multimedia messaging in Chat
To create a poll, click on the + button on web or the four dots on mobile on the left of the composer. More options will appear. Select the Create a poll icon on the far left and type your question, add the poll options and click Create Poll. Your poll will be sent to everyone in that chat and your coworkers will be able to vote on the poll
Polls on web
Polls on mobile
Replying to messages
You can reply to a specific message in a chat on web by hovering over it and clicking on the Reply icon (an arrow pointing left).
Reply on web
On mobile, simply long-press on the message you want to reply to and select the Reply icon (an arrow pointing left). You can also swipe on a message to reply to it.
Reply on mobile
Reacting to a message
If you want to add an emoji reaction to a message instead of a reply, hover over it again (or long-press on the message if you’re on mobile) and this time click on the “React” icon. Then simply choose the reaction that fits your mood.
Reactions on web
Reactions on mobile
Saving a message
If you see an important chat message that you’d like to save for later, you can do so by hovering over the message and clicking on the Save icon (the one that looks like a bookmark). To view to your saved messages, click on the ... icon Unread button on the top left and select Saved Messages.
Saving chat messages on web
On mobile, long-press on the message you want to save and select Save Message from the menu at the bottom of the screen. See your saved messages by selecting your profile picture at the top left of the inbox, then and selecting Saved Messages.
Saving chat messages on mobile
You can set a reminder to prompt you to come back to a chat message. On web, click the ... next to the Reply button, then select Remind Me. You can then choose when you want to be notified.
Setting reminders on web
Mentioning someone in a chat
There might be times when you need to grab somebody’s attention - for instance, if there’s a message they need to respond to or an action item with their name on it. In that case, you can mention them by typing ‘@’ before writing their name in the composer. Then just click on the profile name that automatically pops up or hit the enter key (⏎).
Mentioning someone in a chat on web
Mentioning someone in a chat on mobile
When you mention someone, they'll receive a notification. Only people who are already in the group conversation can be mentioned in a message. If you mute a chat, you’ll only be notified about mentions in that chat.Calling coworkers in Chat
Calling coworkers in Chat
You can use Workplace Chat video calls to hold meetings with your team or jump on a quick 1:1 call with a colleague. You will see the video and voice calling icons at the top right-hand corner of every chat.
Video calling on web
Both 1:1 and group video calls are available across the Workplace Chat desktop and mobile apps.
Video calling on mobile
You can even connect to Workplace on Portal for a high quality audio and video experience. Portal is a video communications device with Smart Camera and Smart Sound. It allows you to feel more present while collaborating with your coworkers. Learn more about Workplace on Portal here.
Download the Google Chrome extension to share your screen on a video call. To learn how to share your screen after downloading the extension, click here.Muting a chat
Muting a chat
You can mute notifications from a chat at any time. On web, simply click the ... menu under the timestamp of the chat in your inbox, then select Mute Chat and choose how long to mute it for.
Muting a chat on web
On mobile, swipe the chat you want to mute from right to left and tap on the ☰ menu icon, then select Mute Chat and choose how long to mute it for.
Muting a chat on mobile
Turning off notifications and active status
You can turn off chat notifications on web by selecting the Settings icon located at the top of your inbox and selecting Manage Notification Settings. You can find notification settings for Chat at the bottom of the page. On mobile, simply select your profile photo and go to Notifications and Sounds.
You can also turn off your active status in Chat by going to Settings. People will still be able to message you, and you will see those messages in your inbox, but you won’t appear as active (with a green dot by your name). On mobile, simply select your profile picture and go to Active Status. Learn more about Active Status in the Help Center.
Modifying Active Status on web
Modifying Active Status on mobile
Turning on Do Not Disturb
You can turn on Do Not Disturb to switch off all Workplace notifications (including Chat notifications) on both mobile and desktop and signal to your coworkers that you’re unavailable. Simply click on your profile photo at the bottom of the left-hand navigation, then select Do Not Disturb. Once you’ve clicked it, you can decide how long you want to keep notifications off for, or set Do Not Disturb to turn on automatically based on your schedule.
Turning on Do Not Disturb on web
Turning on Do Not Disturb on mobile
Set a custom status
You can also set a custom status message while you are away with Status. Simply click on the smiley face icon above your profile photo at the bottom of the left-hand navigation.
Setting your status on web
Setting your status on mobile
Turning your group chat into a Group
You can easily turn a group chat into a Group so you can continue working together with more features, such as posts and Live Video. Simply click on the ... menu icon on the top right of your chat conversation and select Admin Options. Click on Create Group and type a name for your group. Confirm after selecting your privacy setting.
Turning a group chat into a group on web