Customer Updates

Visit the What's new page to find out more about new Workplace features and updates.

The What's New page allows all default admins to see upcoming features for Workplace, as well as the latest features that are available on your Workplace today.
To access What's New, open the Admin Panel. From there, you'll be able to select What's New.
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Supplier Connect, now on the Workplace platform, is a supplier portal used to track and manage business with Facebook.
New Workplace accounts are being created for some employees at your company who have Facebook Supplier Connect access. All Supplier Connect users will receive emails to set up their accounts. Workplace system administrators will receive an email with a request to review and approve new accounts in order to add them to Supplier Connect. Emails will be sent from
If you have any questions or concerns, please reach out to
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We are rebuilding the Workplace Chat iOS app to continue to provide modern and powerful mobile experiences for work. Our app will help improve performance and productivity, while also taking up less space on your phone. We are also introducing new features such as dark mode and full support of our new video product, Workplace Rooms. The app will roll out over several months.
New Features
We're introducing new features to improve your Workplace Chat iOS app.
Features include:
  • Dark Mode
  • Full support of Workplace Rooms with video calls with up to 50 people
The app is being completely rebuilt from ground up so low usage features may be missing temporarily as they are rebuilt. As part of an effort to improve performance and support your productivity, there are also some low-usage features that have been removed and won't be restored. The list below shows all features that are currently missing and when they will be brought back, as well as the ones are being removed:
Update: 12th October 2020
We’re continuing to track all customer feedback from Early Access of the iOS Chat app. Below we’ve outlined the latest improvements to the app as well as what’s coming soon.
iOS Workplace Chat app improvements: In the next two app releases you’ll see improvements to message search, as well as a fix for a bug where avatars would go missing after you’ve read a message. We’ve introduced hidden chat and permanently hidden chat in settings; polls are back; and you can now edit group chat descriptions and images.
iOS Workplace Chat app next steps: We are now working on status setting and photo annotations; bugs customers have reported; as well as video and audio call reliability.
Now available Will be supported by end of OctoberWill be deprecated
Search for bots
Photo annotations
Send static location
Use bots web views
Set status
Growing likes
Use bot quick replies
Send & custom like emoji and keyboard
Use bot action menu
Sticker store
Custom bot replies
Thumbs down react
View DND icon in inbox
Message action suggestions
Set nicknames
View all media shared in chat
Recent searches
Send stickers
Modify data settings
Mention @here and @everyone
Automatic photo saving to camera roll
View pending invites
Save messages
People and discover tabs
Search for messages
Edit group color
Search in chat
Custom notification settings
Status setting
Photo editing for photos sent from your photo library
Setting group descriptions
Edit group descriptions
Improved video calling (including audio)
Photo editing from photos uploaded from your camera
Edit group chat description and image
Note: these features are still available on web and other platforms, but are temporarily unavailable on iOS.
How can I opt in or out?
If you'd like to be part of our early access program, go to the Workplace Chat iOS post in the Early Access section of What's New in the Admin Panel > Manage early access > Choose to either opt in the system admins of your Workplace or your whole Workplace.
To switch back to the old version of the Workplace Chat app, go to the Workplace Chat iOS post in the Early Access section of What's New in the Admin Panel > Manage early access > Choose No one. Users will not be able to switch back themselves, system admins have to switch back the entire Workplace instance.
It takes on average 1 day to receive the new iOS app or to switch back to the old one. Once your instance has switched over, all users will need to restart the app twice in order to use the different version of the app.When the full roll out comes, users won't need to do anything. You'll receive a notification to inform you that you'll receive the new Workplace Chat iOS.
To provide us with feedback, go to settings in the Workplace Chat iOS app and select Send Feedback.
Android App
Currently, there are no plans to revamp the Android experience. We continue to make improvements to the Android experience with new features such as Workplace Rooms coming soon. The only feature not available to Android users is the in-app dark mode.
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Workplace’s new website was built to give us a new foundation to improve the performance and accessibility of Workplace, which we know from feedback are important customer priorities. It will benefit from Facebook’s powerful infrastructure, designed to help billions of people around the world stay connected.
With this update we can continue to make performance and accessibility improvements in the future, while introducing exciting features to help colleagues connect and collaborate.
What’s new?
  1. Dark Mode: helps minimize screen glare and is easier on the eyes, especially for use in low light conditions. You can switch to Dark Mode by going to your Profile Picture in the left navigation → Settings → Display Options → Dark Mode
  2. Full Width Mode: provides a better experience to people using a large monitor by minimizing wasted white space.
  3. Better post creation experience: we modernized the post creation experience by collapsing the "Add to your post" section to improve focus, and added easier text formatting options.
  4. Improved Accessibility: in addition to Dark Mode, we have introduced improved focus management, easier keyboard navigation and support for screen readers. To learn more about accessibility support on Workplace, visit our Help Centre.
  5. Faster: using cutting-edge infrastructure components developed at Facebook, the Workplace website is now significantly faster, making it easier for you to find the things you need to get work done.
What’s changed?
To help you find your way around the new website interface, here are some features that have moved or changed:
  1. Group Insights: have been moved under “Admin Options” accessible via the “...” menu in the groups header for a full screen experience.
  2. Groups admin options: now open as a full screen view with a clearer information hierarchy and visual design.
  3. Post composer default menu in Groups: you will now see options such as Add a photo/video, check-in or share a feeling or activity. For more options, you can click into the post composer to Add to Your Post.
  4. Chat menu: we’ve made changes to the interface when clicking the + button in chat. The order of possible actions has changed, for example create a poll is now the last option.
  5. Events interface: We’ve modernised the Events UI: the Invite button now appears in the upper right corner now as opposed to under event details to make it easier to quickly invite your colleagues to company and team events.
What’s temporarily missing?
Most Workplace features, except some low usage features listed in the following section, will be available in the new web experience by October. We recommend switching back to the classic experience to use features that are still being built into the new experience, such as:
  1. Topics: can only be added after posting, do not include topic suggestions, and are now located at the bottom of the post. Topic tags are not visible in the right hand column and admin settings to enable/disable topics feature for a group are missing.
  2. Chat: the voice clip functionality are currently missing (available by December).
  3. Composer: multi-language post support.
  4. Dark Mode Support: a few surfaces do not yet fully support dark mode. We’re reviewing each page and will be bringing full support by launch.
Status update: 12th October 2020
We’re continuing to track all customer feedback from Early Access of the new Workplace website. Below we’ve outlined the latest improvements to the experience as well as what’s coming soon.
Website improvements
In the last two weeks we’ve fixed file annotations, and camera is now supported in web chat. We’ve also made improvements to Japanese/Korean text inputs in the post composer and ChatBot carousels.
What's next?
We’re still working on adding support for Voice Clips in web chat; multilingual posts, and Topics. These are more complex features that require more time to build in the new experience.
What will no longer be available in the new experience?
  1. Set nickname: to lighten the infrastructure of the Workplace website, we decided to remove the "set nickname" feature that allowed chat participants to set nicknames for one another. We have decided to deprecate this feature on both the Workplace website as well as the Workplace Chat iOS app.
  2. Picture Polls: due to very low usage, we have decided to deprecate this functionality.
Note on Internet Explorer 11 Support
Internet Explorer 11 (IE11) is not currently supported in the new experience and anyone using IE11 will remain on the classic experience. We understand that several customers use IE11 and that it may be hard for some to upgrade or switch browsers, so we will be working closely with customers on a longer term plan and will keep everyone informed.
Summary list of features
What's newWhat's changedWhat's fixedSupported by OctoberNo longer available
Dark ModeGroup InsightsAttatching multiple files / photos in a postTopicsSet a nickname
Wider feedGroups admin optionsPersistent menu "Get Started" button missing for chat botsVoice clip functionality in chatPicture polls
Better post creation experiencePost composer default menu in GroupsAuto Group membership now called: Who is pre-approved to join.Full Dark Mode support
Improved accessibilityChat menuPeer-to-peer Live EnterpriseSupported by December
FasterEvents interfaceEvent creation support in GroupsFile annotations
Post-insights are now accessible via the contextual menu at the top right of your postsMulti-language post support
Creating photo albums in Groups
Invite to groups via CSV file uploads
Chat timestamps more visible
File integrations with Google Drive and Dropbox
Ability to attach multiple files to a post and view file previews
Formatting while viewing markdown posts in full screen
Creating and editing Closed Captioning on videos
File integrations with Sharepoint / Onedrive
Display schedules in Events
Uploading files in the Files tab in a group
Camera functionality in Chat
File annotations
Launch Timeline
August 12th - Early access opt-in (New and classic website available)
Admins can test the new experience and turn it on/off for their company
August 26th - Early access opt-out only (New and classic website available)
New website is launched to all customers. Companies can switch back at any time if they wish.
October - Missing features available in new experience (New and classic website available)
Most workplace features, except some low usage features, will be available in the new web experience by the end of October.
December 9th - Old website no longer available
Your Workplace will be moved to the new Workplace website and you will no longer be able to access the classic experience. Note: Internet Explorer 11 users will continue to use the old experience.
Frequently Asked Questions
I’m an Admin, how do I turn on / off the new website experience to try it myself?
As an Admin, you can try the new website by turning it on for your own account only. To do this, click on your profile picture in the bottom left-hand corner, then click on "Use improved Workplace website".
I’m an Admin, how do I turn on / off the new website experience for company?
From 12 August - 9th December, system admins can turn on / off the improved website for their entire Workplace via the post in the Upcoming features section of the What's new page in the Admin Panel. Admins can select a start and end date of their early access period. By default, all companies received the new experience on August 26th, but you can push your start date until December 9th to delay getting the new experience.
I am an employee. How can I go back to the classic website if I don't want to use the improved website?
Before December 9th you will be able to go back to the old website. To do this, click on the profile picture in the bottom left-hand corner, then click on "Use classic Workplace Website". You will no longer see this option after December 9th.
When will missing features be available in the new experience?
All missing features will be available by October for you to try before the final transition on December 9th.
When will the new experience be rolled out to everyone?
On December 9th, your Workplace will be moved to the new Workplace website, and will no longer be able to access the old Workplace website. IE11 users will continue to use the classic experience.
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