Update your single sign-on (SSO) certificate for Workplace

Computer Help
This article is only applicable to system admins.
If your organization uses single sign-on (SSO) for people to log into their Workplace account, we recommend that you update your SSO certificate before it expires. If you don’t, people in your organization who log in with SSO will not be able to log into their Workplace account until you update it.

What is a SSO certificate?

A SSO certificate is provided by your identity provider (IdP) and helps ensure that SSO logins are valid and safe.
Adding a SSO certificate is part of the process when you set up SSO for Workplace.

How to update your SSO certificate for Workplace

To update your SSO certificate, the first step is getting a new certificate from your identity provider. This process varies between providers.
We recommend following your identity provider’s specific instructions before updating your SSO certificate. Here are some possible starting points for some of our supported IdPs:
When you have a new certificate from your identity provider:
  1. Click Admin Panel Admin Panel in the left menu on Workplace.
  2. Click Security Security, then click the Authentication tab.
  3. Click the 3 dots More next to the SSO provider that you have set up, then click Edit SSO preferences.
  4. Replace the certificate in the SAML certificate box with your updated certificate.
  5. Click Test SSO to check that it works.
  6. Click Save changes.

If you have any problems

If you have any problems when trying to update your SSO certificate, then you can contact support.
If you can’t log into Workplace but you need to contact support, then visit workplace.com/contact and complete the form.

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