Chat Basics

Use Workplace chat to keep in touch and collaborate with your coworkers. Find out how to start a chat, set your status and pin your most important chat threads.

To send a message:
  1. From Chats, tap in the top right.
  2. Type or select a contact's name.
  3. Type your message in the text box at the bottom.
  4. Tap .
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Yes. When you turn off chat, coworkers will no longer see a next to your name, but their messages will automatically go to your messages inbox for you to read later.
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Chat descriptions are only possible on group chats with 3 or more members.
To add a description to a chat on Workplace:
  1. Open the chat you'd like to add a description for.
  2. If you're on your computer click + to the right of the chat. If you're on mobile, tap the name of the chat, then tap Add a description.
  3. Add the description. For example, tell your colleagues what the chat is for, note important links or list FAQs. Note that you can't format your text.
  4. Click Save.
There's no limit to the length of your chat description. Keep in mind that in a Teams and Projects group, only group admins can add or edit a Chat Description in a linked chat. For other group chat types, any member can add or edit a chat description.
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To remove a message on chat:
  1. Hover over the message you'd like to remove and click then click Remove.
  2. If you sent the message less than 10 minutes before, you’ll have the option to remove the message for everyone in the chat or for just you. If you sent the message more than 10 minutes ago, you can only remove the message for yourself.
  3. Make your selection and click Remove.
Note: Chat group members will see that the message has been removed and the message can still be reported.
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To reply to specific messages on Workplace:
  1. Select the portion of the message to which you wish to reply.
  2. Click the Reply button that appears next to the selected part of the message.
  3. Type in your reply and click Send.
  4. Your reply will appear at the bottom of the thread, with the portion of the message to which you are specifically replying quoted directly above your reply.
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If you see an error message saying You can’t reply to this conversation on Workplace, it might be because:
  • The person you’re trying to message deactivated or deleted their account.
  • You’re trying to respond to a group conversation that the other members of the conversation have already left.
  • You aren't connected to the Internet.
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You can set a status in Workplace for events such as time off sick, traveling, or working from home to let colleagues know where you'll be. Your status will be displayed on your Workplace profile and in Workplace Chat.
To set your status:
  1. Click on the bottom left of Workplace.
  2. Select your emoji and type a message up to 80 characters, or select an option from Suggestions.
  3. Click Duration to select how long you want your status posted.
  4. Click Set Status.
You're also able to turn on Do Not Disturb. This will mute all notifications unless you are mentioned directly in a post or comment.
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These instructions are about using messages on Workplace. For help with the Work Chat app, visit the Work Chat Help Center from your mobile device.
Active Status shows your coworkers when you're active or recently active on Workplace. You'll also see when your coworkers are active or recently active.
When your active status is on:
  • Your coworkers will see a or recently active time next to your profile picture and in other places on Workplace.
  • You'll see when your coworkers are active or recently active.
When your active status is off:
  • If you turn off Active Status in one place, you'll still appear active or recently active anywhere else you're using Workplace unless you also turn off the setting in those places.
  • You won't see when your coworkers are active or recently active in each place or app that you've turned off your Active Status.
Keep in mind there may be a delay between when someone becomes active or recently active and when they're shown as active or recently active.
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If you're chatting with someone on Workplace, you can change how your text looks.
To format text in Workplace chat messages:
FormatExampleInstructions
Italic_Text_Type an underscore before and after the text.
Bold *Text* Type an asterisk before and after the text.
Strikethrough~Text~Type a tilde before and after the text.
Monospace`Text`Type a backtick before and after the text.
Quote> TextType a greater-than sign before the text.
Codeblock ```
Text
```
  1. Type three backticks
  2. Type one line break (press shift + return)
  3. Type your text
  4. Type another line break (press shift + return)
  5. Type three more backticks
LaTeX typesetting\(Text\)Type a backslash and then a parenthesis before and after the text.
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You can only set a reminder to come back to a chat message when you're logged into Workplace from your desktop computer.
To remind yourself to come back to a chat message at a later time:
  1. Click from the message and then select Remind Me.
  2. Choose the time you want to be reminded about the chat.
Note: You'll be reminded about the message in the chat thread at the time you've selected. Only you will receive the reminder.
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Pinned chats allow you to mark important chats at the top of your chat window so that you can find, share or review them whenever you'd like.
To pin a chat:
  1. Hover over the chat thread you'd like to pin and click .
  2. Select Pin chat.
  3. This chat will now sit near the top of your list, depending on how many other chats you have pinned and in what order.
Keep in mind that you can only pin up to 15 chats.
How do I pin a message?
You can pin a message within a chat so that it's always at the top of your chat thread.
To pin a message:
  1. Hover over the message you'd like to pin.
  2. Click to the right of the message.
  3. Select Pin.
  4. This message will appear as a bar across the top of your window. To go to the message, click on the bar.
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Chat heads let you read and reply to messages while you're using other apps.
A chat head with your coworker's picture will pop up when you get a new message. To view and reply to the message without leaving the screen you're on, just tap the chat head.
You can use your finger to move chat heads around on your screen, or drag them to the bottom of the screen to close them when you're done chatting.
If you're using Android Marshmallow and chat heads aren't appearing, you'll need to turn them on.
To turn on chat heads in Android Marshmallow:
  1. In Workplace Chat, tap your profile picture in the top left.
  2. Scroll down and tap Chat heads.
  3. Tap Go To Settings.
  4. Toggle on "Permit drawing over other apps".
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Reactions, mentions and stickers
Stickers are illustrations or animations of characters that you can send to your coworkers. Stickers were created to help you share how you’re feeling and add personality to your chats.
If you haven't downloaded any sticker packs yet, or want to download more:
  1. Open the sticker store from a chat by clicking then .
  2. Click Free next to the sticker pack you want to add.
To send a sticker:
  1. Open a chat with a coworker or group of coworkers.
  2. Click .
  3. Click any sticker to send it instantly or click the arrows at the top to scroll to another sticker pack.
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To remove a sticker pack:
iPhone or iPad:
  1. From Chats, open a conversation.
  2. Tap in the text box, then tap Stickers
  3. Tap in the bottom right, then tap Your Stickers
  4. Tap next to the sticker pack you want to remove
  5. Tap Delete
Android:
  1. From Chats, open a conversation.
  2. Tap in the text box, then tap Stickers
  3. Tap in the bottom right, then tap Your Stickers
  4. Tap Edit in the top right corner
  5. Tap to remove as many sticker packs as you want, then tap Done
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Reactions in Workplace Chat are a quick and easy way to respond to a message with an emoji to express how you feel. Your reaction options are: smile, angry, sad, wow, love, yes and no. You can react to any media on Workplace Chat, including videos, GIFs, stickers, text comments, Location, Payments and more. You can't react to a reaction.
Keep in mind that if you don't like any of the reaction options available to you, you can always send a different emoji as a message from the Workplace Chat emoji keyboard.
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To undo a reaction on Workplace Chat:
  1. Hover over the message you sent and click the reaction icon to the left of the message.
  2. Click the reaction you'd like to remove. You should be able to tell what reaction you left by a blue dot. Once the reaction is removed, you can leave a new one.
Note: The person you're chatting with won't be notified if you remove a reaction. They'll be notified if you add another.
Keep in mind that there's no time limit to how often you can change a reaction.
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Files and photos
To add a file to your message on Workplace when you're logged in from your computer:
  1. Click at the bottom of the chat window.
  2. Choose the file you'd like to send.
  3. Complete your message and press Enter to send.
When you include a link to a website in your message (ex: a video or article), a preview of the link will be added to the conversation. Once the preview appears, you can delete the link to just send the preview.
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To view all the photos, videos and files shared in a Workplace chat conversation on your computer:
  1. From the menu of the chat, navigate to Shared.
  2. Click See All. From there, you'll be able to see all media and files shared within the chat.
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Blocking and reporting
You can only report chats when you're logged into Workplace from your desktop computer.
You can report any chat on Workplace, including multi-company chats.
To report a chat:
  1. Click in the top right of the chat.
  2. Select Report Chat. If you're reporting a group chat, you'll need to pick the member whose chat you're reporting.
  3. Choose the reason why you're reporting the chat then click Submit. The last 50 messages of the chat will be reported.
  4. You can then choose to mute, permanently hide or leave the conversation.
  5. Note: If you're using Workplace Advanced or Enterprise, your reported chat will go to the Workplace Admins of the person you reported. Once you click Submit, the last 50 messages of the chat will be reported to the admin, who'll then decide whether to take action. You won't be notified when a decision is made.
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When you block messages from someone, they can't send you messages or call you on Workplace or Workplace Chat.
When you block messages from someone, they can still:
  • See your profile on Workplace.
  • See you or search for you on Workplace or Workplace Chat.
  • See your messages if you're both in the same group conversation. If you and the person you block are in a group conversation together, you'll be notified before you enter the conversation.
Learn how to block or unblock messages from someone on Workplace.
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You can't block messages from people within your organization. You can only block messages from people outside of your organization.
To block messages from someone on Workplace Chat:
  1. Click the person in Workplace Chat who you want to block.
  2. Click and select Privacy Options.
  3. Click Block Messages > Block Messages.
Learn how to unblock someone on Workplace.
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To unblock messages from someone on Workplace Chat:
  1. Search for and click on the contact in Workplace Chat that you blocked.
  2. Click and select Unblock.
Learn how to block someone on Workplace.
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