What is Workplace on Portal and how do I use it?

Workplace can be used on Portal to call coworkers and receive screen shares during a call. Workplace calls utilize Smart Camera and Smart Sound, and allow you to call anyone within your Workplace instance or in a connected multi-company group. Workplace on Portal currently supports video calls with up to 7 people at one time and it also supports Multi-Company Chats.
All video calls made from Workplace on Portal are encrypted, and only one Workplace account can be linked to Portal at a time.

Installing Workplace on Portal
To install and set up Workplace on Portal:
  1. From Home on your Portal, tap Apps > Tap Workplace. To access Workplace on Portal, your software needs to be on version 1.1.2 or later. If you can’t find Workplace in Apps, please update your software following instructions here.
  2. Open Workplace and tap Connect Workplace. Go to workplace.com/device in a different browser and enter the on-screen code.
  3. On your Portal, tap Get Started.
  4. Set a 4-digit PIN. You will need to enter your PIN before you answer calls.
Note: You require a Facebook/WhatsApp login when you set up Portal device the first time. However once the Workplace on Portal app is set up, your professional contacts and personal contacts are kept entirely separated. We are working on Login to Portal with Workplace.

Using Workplace on Portal
To start a Workplace one-on-one call on Portal:
  1. From Workplace, find the coworker you want to call and tap the camera icon next to their name.
  2. Tap Call.
To start a Workplace group call on Portal:
  1. From Workplace, find the coworker you want to call and tap the camera icon next to their name.
  2. Tap Call.
  3. When you're on the call, click to add more coworkers to the call.

You can share your screen when on a Workplace call from the Workplace Chat desktop app on Windows or Mac. Your coworker will be able to see your screen share on their Portals. Learn how to download the Workplace Chat app.
To share a screen with Workplace on Portal:
  1. While in a video call, click at the bottom of your screen.
  2. Select which screen option you want to share:
    • Your Entire Screen: This may share any window that's open on your computer, including your desktop.
    • Application Window: This will only share the specific window that you select.
    • Chrome Tab: This will only share the specific Chrome tab you select.
Once you have selected your option, click Share. Keep in mind that screen-sharing only works in calls with one person, not in group calls.

Silent Mode
You can disable ringtone for incoming Workplace calls during personal time and your focus time by activating Silent Mode.
To activate Silent Mode:
  1. From Workplace on Portal app, go to Settings by tapping .
  2. Tap enable/disable silencing incoming Workplace calls next to Silent Mode.

To change your Workplace PIN:
  1. From Workplace, tap the gear icon in the top right of your Portal screen.
  2. Tap Change PIN.
  3. Enter your previous 4-digit PIN.
  4. Set a new 4-digit PIN.
Note: Workplace is supported on Portal, Portal+ and Portal Mini. Workplace isn’t supported on Portal TV. Currently, the voice command "Hey Portal" is not supported.
For more information on Portal, visit the Portal Help Center.
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