Integrations and Bots
Integrations
Integrations connect Workplace with the other tools, systems and services that you, your team or your entire organization use to get things done. They might notify you about activity that's happening outside the Workplace service, make it easier to share what you're working on, or simplify common workflows.
Workplace has a range of integrations built by third parties. You can find these in the Workplace Integration Directory. Some of these integrations are available for both Workplace Advanced and Workplace Essential. Others are available only to Workplace Advanced.
If your organization uses Workplace Advanced, your admins may have built custom integrations that connect Workplace to the systems specific to your organization's needs.
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Workplace integrations extend the functionality of Workplace in several ways:
  • Some integrations extend the Workplace composer on web and mobile to make it easier to share content from other tools and services with your coworkers.
  • Other integrations allow Workplace to generate a secure preview of the private links shared on Workplace, for example, from your team's task management tool or a link to a file uploaded to a cloud storage service.
  • Integrations that enable bots in Workplace Chat can ping you with urgent notifications (for example: When you have a visitor waiting for you in reception) or can automate common workflows like stock checking, booking leave, filing expenses and more.
  • You can also enable content to be automatically posted into a group from a range of media publishers, or set up a custom feed from any tool or service that supports RSS or Atom.
To see the range of integrations available for Workplace, visit our Integration Directory.
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The ability to enable integrations depends on the type of integration, whether you use Workplace Essential or Workplace Advanced, and if you're the admin of a group or the admin of your organization's Workplace community.
As a group admin, you can go to the Integrations tab in the groups you're an admin of. From the Integrations tab:
  • You can enable feeds from a range of media publishers and set up custom feeds from any service that supports RSS or Atom.
  • You can link a folder from a cloud storage service to your group.
  • In Workplace Essential you can link a folder from Dropbox, G Drive, OneDrive and SharePoint.
    In Workplace Advanced you can link a folder from Dropbox, GDrive, OneDrive, SharePoint, Quip and Box — but only if your Workplace community admin has enabled these integrations first.
  • In Workplace Advanced, if your admin has set up one or more custom integration, you may have the option to enable these integrations for the people in your groups. The benefit to doing this depends on what the custom integration has been built to do - for example: it may post updates into your group, or be able to message the members of your group.
As a Workplace Advanced admin:
  • You can enable any integration listed in the Integration Directory. You can make these integrations available to everyone in your community, or you can make them available to specific people and groups within your community.
  • You can create Custom Integrations which allow you to connect Workplace to internal tools you and your organization use to get things done.
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This article is only applicable to admins on Workplace Essential and Workplace Advanced.
To see the integrations that have access to your information, visit the Integrations tab in your Admin Panel.
There, you'll be able to see the integrations that you've enabled for your Workplace account.
You may see a section called Enabled by your administrator. In this section, you'll see all the integrations your admins have enabled within your community that have access to some of your information. This includes integrations built by third parties and custom integrations set up by the admins of your organization. If you want to know more about what these integrations are and what information they have access to, contact your Workplace admin.
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If there are any integrations shown in the Accounts connected to Workplace section, clicking them will open a dialog that lets you Log Out or Remove the integration.
If your organization uses Workplace Essential or Workplace Advanced, you many also see a section called Enabled by your administrator. Because these integrations were enabled by your administrator, you can't remove them. If you want to know more about what these integrations are and how they function, contact your Workplace admin.
If you're a Workplace Admin, you can go to the Integrations tab in your Admin Panel. On this page, you'll be able to see all the integrations that have been installed by you or another Workplace Advanced admin. You can remove any of the enabled integrations at any time.
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When you request an integration, Workplace will notify system admins.
There are 2 ways to request an integration:
  1. Go to the Integrations tab from the Explore section of your profile, then click Request next to the desired integration.
  2. If you see a link to the following content app integrations, Workplace will give you the option to request the integration from the post. Workplace content app integrations include: Jira, Dropbox, SharePoint, Google Drive, Quip, Salesforce, Zoom, Bluejeans, SurveyMonkey and Box.
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Integrations for Groups
Workplace provides admins of Workplace groups a range of integrations that can help you manage your group, automatically publish content and notifications into your group and help your team stay connected to the files and documents they're working on.
  • Feeds
    As a group admin, you can subscribe to a feed of content from a range of business publications. You can also set up custom feeds from any service that supports RSS or Atom. When new content becomes available in these feeds, it will be automatically posted to your group.
  • Linked Folders
    You can link your Workplace group to a folder stored in a cloud storage service. This grants all group members access to the folder, enables easier sharing of content from the cloud storage service and enables rich previews of the content within Workplace. The cloud storage services we support include Box, Dropbox, Quip, SharePoint, OneDrive and Google Drive.
  • Integrations by Your Organization
    If your organization uses Workplace Essential or Workplace Advanced, your system admin may have set up custom integrations that connect Workplace with the other tools your business uses. You may choose to enable these in your group. Depending on the integration's purpose, this might enable the integration to post into your group, manage your group or message the members of the group.

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Bots in Workplace Chat
This article is only applicable to users of Workplace Essential and Workplace Advanced.
If your organization uses Workplace Advanced, your community admins may have enabled one or more integrations that provide a bot that you can interact with via Workplace Chat. Bots provide a range of functionality: they may send you timely notifications, let you check your annual leave balance, help you book meetings, set up conference calls, give feedback, create tasks and more. The exact functionality depends on which bots your Workplace Advanced admin has enabled.
Bots in Workplace Chat aren't available to people using Workplace Standard at this time.
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This article is only applicable to users of Workplace Essential and Workplace Advanced.
Bots in Workplace Chat only have the ability to read the following:
  • The messages sent directly between you and the bot.
  • The messages in the group chat thread where the bot has been added as a participant.
Your Workplace Advanced admin is in control of the integrations that have been enabled in your Workplace community. Some of the integrations, such as those focused on security or compliance, may have access to your messages if approved by your admin. If you have questions about what information your Workplace admins can view and who has access to it, please contact your Workplace Advanced admin.
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This article is only applicable to users of Workplace Essential and Workplace Advanced.
When you message a bot, you're messaging an application built by someone in your organization or built by a third party.
The developers of that application will have access to the conversation between you and the bot. When you add a bot to a group chat, the developers of the application will have access to the whole group chat thread - just as any person would if you added them to the group chat.
If you want to know more about how an application is using that information, you should read the Privacy Policy and Terms of Use provided by the developers of the application. You can access these terms by going to the Integrations tab in your Admin Panel, and clicking the integration you want to know more about. If the integration was built by a third party, the dialog will contain links to that integration's Privacy Policy and Terms of Use. If the integration was built by your organization, you'll need to contact your Workplace Advanced admin to find out how this information is being used.
Keep in mind that as with all your content on Workplace Advanced, your Workplace admin may be able to see the content you post, or messages you send or receive — this includes messages you exchange with a bot.
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This article is only applicable to users of Workplace Essential and Workplace Advanced.
If your organization uses Workplace Advanced, your Workplace admins may have enabled one or more integrations that provide a bot that you can interact with via Workplace Chat. These bots may provide a range of functionality: they may message you with timely notifications, or let you book meetings, create tasks or book annual leave. The exact functionality depends on the particular chat bots your admin has enabled.
If you have questions about the bots that are enabled for your Workplace community, please contact your Workplace Advanced admin.
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This article is only applicable to users of Workplace Essential and Workplace Advanced.
You can't block people within your organization from sending you messages on Workplace Chat. This includes bots. You can, however mute notifications from people or bots. To do this:
  1. Go to Workplace Chat.
  2. Select the conversation with the bot you want to mute notifications for.
  3. Click on the gear menu to the right.
  4. Select Mute. You can choose to mute notifications for a period of time, or indefinitely.
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