Why is the Workplace website being updated?

Workplace’s new website was built to give us a new foundation to improve the performance and accessibility of Workplace, which we know from feedback are important customer priorities. It will benefit from Facebook’s powerful infrastructure, designed to help billions of people around the world stay connected.
With this update we can continue to make performance and accessibility improvements in the future, while introducing exciting features to help colleagues connect and collaborate.
What’s new?
  1. Dark Mode: helps minimize screen glare and is easier on the eyes, especially for use in low light conditions. You can switch to Dark Mode by going to your Profile Picture in the left navigation → Settings → Display Options → Dark Mode
  2. Full Width Mode: provides a better experience to people using a large monitor by minimizing wasted white space.
  3. Better post creation experience: we modernized the post creation experience by collapsing the "Add to your post" section to improve focus, and added easier text formatting options.
  4. Improved Accessibility: in addition to Dark Mode, we have introduced improved focus management, easier keyboard navigation and support for screen readers. To learn more about accessibility support on Workplace, visit our Help Centre.
  5. Faster: using cutting-edge infrastructure components developed at Facebook, the Workplace website is now significantly faster, making it easier for you to find the things you need to get work done.
What’s changed?
To help you find your way around the new website interface, here are some features that have moved or changed:
  1. Group Insights: have been moved under “Admin Options” accessible via the “...” menu in the groups header for a full screen experience.
  2. Groups admin options: now open as a full screen view with a clearer information hierarchy and visual design.
  3. Post composer default menu in Groups: you will now see options such as Add a photo/video, check-in or share a feeling or activity. For more options, you can click into the post composer to Add to Your Post.
  4. Chat menu: we’ve made changes to the interface when clicking the + button in chat. The order of possible actions has changed, for example create a poll is now the last option.
  5. Events interface: We’ve modernised the Events UI: the Invite button now appears in the upper right corner now as opposed to under event details to make it easier to quickly invite your colleagues to company and team events.
What’s temporarily missing?
Most Workplace features, except some low usage features listed in the following section, will be available in the new web experience by October. We recommend switching back to the classic experience to use features that are still being built into the new experience, such as:
  1. Topics: can only be added after posting, do not include topic suggestions, and are now located at the bottom of the post. Topic tags are not visible in the right hand column and admin settings to enable/disable topics feature for a group are missing.
  2. Chat: the voice clip functionality are currently missing (available by December).
  3. Composer: multi-language post support.
  4. Dark Mode Support: a few surfaces do not yet fully support dark mode. We’re reviewing each page and will be bringing full support by launch.
Status update: 12th October 2020
We’re continuing to track all customer feedback from Early Access of the new Workplace website. Below we’ve outlined the latest improvements to the experience as well as what’s coming soon.
Website improvements
In the last two weeks we’ve fixed file annotations, and camera is now supported in web chat. We’ve also made improvements to Japanese/Korean text inputs in the post composer and ChatBot carousels.
What's next?
We’re still working on adding support for Voice Clips in web chat; multilingual posts, and Topics. These are more complex features that require more time to build in the new experience.
What will no longer be available in the new experience?
  1. Set nickname: to lighten the infrastructure of the Workplace website, we decided to remove the "set nickname" feature that allowed chat participants to set nicknames for one another. We have decided to deprecate this feature on both the Workplace website as well as the Workplace Chat iOS app.
  2. Picture Polls: due to very low usage, we have decided to deprecate this functionality.
Note on Internet Explorer 11 Support
Internet Explorer 11 (IE11) is not currently supported in the new experience and anyone using IE11 will remain on the classic experience. We understand that several customers use IE11 and that it may be hard for some to upgrade or switch browsers, so we will be working closely with customers on a longer term plan and will keep everyone informed.
Summary list of features
What's newWhat's changedWhat's fixedSupported by OctoberNo longer available
Dark ModeGroup InsightsAttatching multiple files / photos in a postTopicsSet a nickname
Wider feedGroups admin optionsPersistent menu "Get Started" button missing for chat botsVoice clip functionality in chatPicture polls
Better post creation experiencePost composer default menu in GroupsAuto Group membership now called: Who is pre-approved to join.Full Dark Mode support
Improved accessibilityChat menuPeer-to-peer Live EnterpriseSupported by December
FasterEvents interfaceEvent creation support in GroupsFile annotations
Post-insights are now accessible via the contextual menu at the top right of your postsMulti-language post support
Creating photo albums in Groups
Invite to groups via CSV file uploads
Chat timestamps more visible
File integrations with Google Drive and Dropbox
Ability to attach multiple files to a post and view file previews
Formatting while viewing markdown posts in full screen
Creating and editing Closed Captioning on videos
File integrations with Sharepoint / Onedrive
Display schedules in Events
Uploading files in the Files tab in a group
Camera functionality in Chat
File annotations
Launch Timeline
August 12th - Early access opt-in (New and classic website available)
Admins can test the new experience and turn it on/off for their company
August 26th - Early access opt-out only (New and classic website available)
New website is launched to all customers. Companies can switch back at any time if they wish.
October - Missing features available in new experience (New and classic website available)
Most workplace features, except some low usage features, will be available in the new web experience by the end of October.
December 9th - Old website no longer available
Your Workplace will be moved to the new Workplace website and you will no longer be able to access the classic experience. Note: Internet Explorer 11 users will continue to use the old experience.
Frequently Asked Questions
I’m an Admin, how do I turn on / off the new website experience to try it myself?
As an Admin, you can try the new website by turning it on for your own account only. To do this, click on your profile picture in the bottom left-hand corner, then click on "Use improved Workplace website".
I’m an Admin, how do I turn on / off the new website experience for company?
From 12 August - 9th December, system admins can turn on / off the improved website for their entire Workplace via the post in the Upcoming features section of the What's new page in the Admin Panel. Admins can select a start and end date of their early access period. By default, all companies received the new experience on August 26th, but you can push your start date until December 9th to delay getting the new experience.
I am an employee. How can I go back to the classic website if I don't want to use the improved website?
Before December 9th you will be able to go back to the old website. To do this, click on the profile picture in the bottom left-hand corner, then click on "Use classic Workplace Website". You will no longer see this option after December 9th.
When will missing features be available in the new experience?
All missing features will be available by October for you to try before the final transition on December 9th.
When will the new experience be rolled out to everyone?
On December 9th, your Workplace will be moved to the new Workplace website, and will no longer be able to access the old Workplace website. IE11 users will continue to use the classic experience.
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