I'm having audio or video issues with a Workplace video call.

If you're having a problem with your camera:

Close any open applications that use a camera or microphone, such as other video calling or chat programs.
If you're making a call from the browser, make sure Workplace has permission to use your camera and microphone. You can change this in your browser settings.
Try restarting your browser or computer.
If you're using an external camera, make sure your camera is compatible with your computer.
Download the most recent drivers for your camera from the manufacturer's website.

If you're having a problem with your video call's sound:

If you have an external microphone or speakers, make sure they're connected correctly to your computer.
Check that your microphone isn't on mute. Some microphones have buttons to mute or unmute. If you're using a headset, it may have a mute switch on the side of the headset or on the cable that connects to your computer.
Close any open applications that use a camera or microphone. For example, other video calling or chat programs.
Make sure the other participants have their microphone set up correctly.

Learn more about audio, video and Rooms on Workplace.