I’m having problems with a Workplace call

If you’re having a problem making a call

This may be because the person you’re calling is not connected to the internet. It may also be because you’re using an unsupported browser.
Workplace calls are supported on desktop and in the Workplace apps (mobile and desktop).
If you’re using Workplace in a desktop browser, check you’re using one of the supported browsers:
Workplace calls are not currently supported on Safari.
If you’re using a supported browser and you’re still having problems, try updating your browser following the browser’s instructions.

If you're having a problem with your camera

If you’re having a problem with your camera, try these troubleshooting tips:
  • Close any open applications that use a camera or microphone, such as other video calling or chat programs.
  • Make sure Workplace has permission to use your camera and microphone if you’re using an internet browser. You can check and change this in your browser settings.
  • Check your camera is compatible with your computer.
  • Restart your browser or computer.
  • Download the most recent drivers for your camera from the camera manufacturer’s website.

If you’re having a problem with audio

  • If you’re using an external microphone or speakers, check they’re correctly connected to your computer.
  • Make sure your microphone isn’t on mute. Some microphones have buttons to mute or unmute. If you’re using a headset, it may have a myute switch on the side of the headset or on the cable that connects to your computer.
  • Close any open applications that use a camera or microphone, such as other video calling or chat programs.
  • Check that other participants have their microphone set up correctly.
Learn more about video and audio calls on Workplace.

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