Domain Verification
This article is only applicable to admins of Workplace Essential and Workplace Advanced.
You can add and verify an email domain by accessing your Admin Panel.
To add an email domain:
  1. Click Admin Panel.
  2. Click Settings.
  3. Under Verified Email Domains, enter your domain name and click Add Domain.
Note: If you get an error saying your domain is already taken, this could mean that your suggested domain is already being used by another company, or that you're trying to add a public domain. If you believe this is a mistake and can prove ownership of the domain, please contact our support team for help.
You won't be able to verify emails with domains different to the email domain(s) already verified by your company. If you attempt to do so, you'll see an error message that says you can't provision the account because the email belongs to a domain you don't control.
To be able to use your domain, you need to verify it first. To verify an email domain, you can use 1 of 3 methods:
Using HTML File Upload:
  1. Click Verify to the right of your unverified domain.
  2. Select Upload HTML File to upload an HTML file to your website. To do this, you need admin access to your website's root folder. This will verify your domain immediately.
Adding DNS TXT Record:
  1. Click Verify to the right of your unverified domain.
  2. Click Update DNS Record to add a DNS TXT record to your domain name provider. To do this, you need to be able to sign in to your domain name provider. This may take up to 72 hours. Keep in mind that the specific steps for each service may vary. If you need additional help, please contact your domain host's support team or refer to their documentation.
Demonstrate Domain Ownership with an Administrative Email Address:
  1. Click Verify to the right of your unverified domain.
  2. Click Send Email to verify your domain through an email address.
  3. Select the administrative email address where the verification code will be sent to, ex: admin@ administrator@ postmaster@ webmaster@ hostmaster@.
  4. Follow the instructions in the email.
Note: If you're having trouble using any of these methods, please contact our support team for further assistance. If you don't have access to your website or DNS host, please contact your company's IT department.
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To find your company's domain registrar, follow these steps from your computer:
  1. Insert your domain into one of these free WHOIS lookup services:
  2. Once you find your domain, you'll need to locate the domain's Registrar. To do this, click CTRL + F on a Windows computer or Command + F on an Apple computer. Search for the word “Registrar" inside the WHOIS.
  3. The brand of the domain should appear close to the word Registrar, unless it's been marked as private. For the purposes of this Help Center article, let's assume that you've located the Registrar, and it's called Network Solutions.
  4. Now you've located the Registrar, you'll need to find its guide to modify the TXT record. We suggest you locate the guide by searching “Network Solutions txt record” on Google.
Keep in mind that the guide will not be affiliated with Workplace in any way. If you aren't sure about the guide, we suggest you contact the Registrar Help Center or Helpline.
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We verify your email domain to ensure that the person who's being granted system admin access is the correct person. System admins have the ability to administrate and manage your community.
If you're having issues with verifying your email domain, you should contact someone from your IT department, who will likely be able to perform the domain verification for you.
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This article is only applicable to admins on Workplace Essential and Workplace Advanced. You can only verify your domain if you're logged into Workplace from your computer.
To verify your domain using an HTML File:
  1. Click Admin Panel at left of Workplace.
  2. Click Settings > Verified Email Domains.
  3. Under Add New Domain, enter your domain.
  4. Click Add Domain.
  5. Click HTML File Upload then download the HTML file. You'll then need to upload the HTML file to the root directory of your site.
  6. Click Verify on your site once it's uploaded.
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To verify your domain using DNS TXT on Workplace, follow these steps. You'll then need to follow the instructions provided by your registrar. Your registrar will typically have its own set of instructions for how to verify your domain using DNS TXT. If you can't locate those instructions, consider reaching out to the registrar's support service or checking its Help Center.
We've provided a list of commonly used domains below, with links to their support centers and instructions for how to verify your domain using DNS TXT for each registrar. Keep in mind Workplace is not affiliated with these sites so we can't offer you the instructions ourselves.
TXT DNS Record Guide Help Center or Contact Us Page
Name.comGuideKnowledge base
1 and 1GuideContact
Network SolutionsGuideContact
Register.comNot foundSupport
internetbsNot foundContact
eNomGuideHelp Center
webairNot foundContact
hosting24Not foundContact
NominetNot foundContact
Google DomainsGuideSupport
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