Troubleshooting bulk deactivation on Workplace

This article is only applicable to users of Workplace Advanced.
If you're having trouble uploading the deactivation list CSV file, it may be due to one of these common issues:
  • Not CSV Format: All files must be in valid CSV format (file extension .csv). Other file types and formats are not accepted.
  • Not UTF-8 Encoded: All files must be encoded in UTF-8 character encoding.
  • Invalid Email Address: The email address listed doesn't match an account in Workplace.
  • Duplicate Email Address: Each email address should only be listed once in the CSV file.
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