Troubleshooting deactivation on Workplace

This article is only applicable to users of Workplace Advanced.
If you're having trouble uploading the deactivation list CSV file, it may be due to 1 of these common issues:
  • Not CSV Format
    All files must be in valid CSV format (file extension .csv). Other file types and formats are not accepted.
  • Not UTF-8 Encoded
    All files must be encoded in UTF-8 character encoding.
  • Invalid Email Address
    The email address listed doesn't match an account in Workplace.
  • Duplicate Email Address
    Each email address should only be listed once in the CSV file.
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