Videos on Workplace
Setting Up and Using Videos
Live videos are real-time video posts on Workplace that allow you to engage your coworkers. Live videos from coworkers you follow will appear in your News Feed.
Live Video Notifications
To turn live video notifications on or off:
  1. Click on your profile picture in the bottom left > Click Settings.
  2. Click Notifications on the left.
  3. Click Live Videos to make changes to live video notifications.
Note: During the live broadcast, your coworkers can react to your video or comment on it. You can also respond to your viewers in real-time.
Learn more about how bandwidth is used on live videos.
Was this information helpful?
The easiest way to optimize the quality of your videos is to upload HD video.
If you're exporting your video from editing software (example: Final Cut Pro, Avid, iMovie) we recommend these custom settings:
  • H.264 video with AAC audio in MOV or MP4 format
  • An aspect ratio no larger than 1280x720 px
  • A frame rate at, or below, 30fps
  • Stereo audio with a sample rate of 44,100hz
Your software's guide should include information about exporting video with custom settings.
Keep in mind that videos must be less than 240 minutes long and smaller than 4GB. The longer your video is, the larger its file size will be. This may affect the quality of the video.
Was this information helpful?
This desktop feature is only supported on Google Chrome, Mozilla Firefox and Microsoft Edge.
To share a live video in a group:
From the group, click More > Live Video on the post composer and select the equipment you'll be using to go live. You can add a description before hitting Go Live.
To share a live video in an event:
From the event page, click Live Video on the post composer and select the equipment you'll be using to go live. You can add a description before hitting Go Live.
Note: you can also go live via external equipment.
Was this information helpful?
You can only upload 360 videos to Workplace from your computer.
A 360 video is created with a camera system that simultaneously records all 360 degrees of a scene. Viewers can pan and rotate a 360 video's perspective to watch it from different angles.
Uploading to Your Timeline
If the video was recorded with a 360 or spherical camera system that adds 360 metadata to the video file, then you can upload a 360 video to your Timeline the same way you'd upload any other video.
If the video was recorded with a camera system that doesn't add the 360 metadata to the video file, add the 360 metadata to the video file and then follow the same steps for uploading any other video to your Timeline.
Keep in mind 360 videos are limited to a maximum length of 10 minutes and a maximum size of 1.75 GB.
Was this information helpful?
When you upload a video to your timeline or group, you’ll have the option to add captions. Workplace can automatically add captions for content delivered in English, Spanish, Portuguese, French, Arabic, Vietnamese, Italian, German, Turkish, Russian, Thai, Urdu and Malaysian. You can also add captions manually using a .srt file.

Using automatic captions
To add captions using Workplace auto caption feature:
  1. From your timeline, group or News Feed click Add Photo / Video.
  2. Select the video you want to upload > click .
  3. Click Video Auto Captioning. Workplace will automatically recognize the language being spoken and create captions for you. This can take a few minutes depending on the length of the video.
  4. Click Preview Captions > click to play the preview video. When you’re ready click Done.
  5. Say something about your video and then click Post.

Download a transcript
To download the captions in .txt format:
  1. Go to the video post.
  2. Click on the video to enlarge it.
  3. Click in the top right corner and select Download Transcript.

Download and edit automatic captions
To download and edit auto captions:
  1. While in the Preview and Manage Captions window. click .
  2. A .srt file will download to your computer. Open this in a text editor, make your edits to the caption text and then save your changes.
  3. Click Upload Captions > select your edited .srt file that follows this naming convention: filename.[language code]_[country code].srt.
  4. Click Replace Caption File > click > click Done.
  5. Say something about your video and then click Post.

Upload an .srt file
If you already have a .srt file that follows our naming convention and want to upload your own captions:
  1. From your timeline, group or News Feed click Add Photo / Video.
  2. Select the video you want to upload > click > Upload Captions.
  3. Select the .srt caption file you want to upload > click Preview Captions > click .
  4. Click Done > say something about your video > click Post.

Live Captions
You can also create live captions during a broadcast. If you're broadcasting, you can turn on live captions from Live Producer when you go live in a group.
If live captions are available for a live broadcast you are watching, you can turn them on by clicking . From here you can select whether to turn the live captions on or off.
Live captions are available in English, Spanish, Portuguese, French, Italian and German.
Was this information helpful?
Workplace live video streams use about 4.0 Mbps for broadcasts (uploads). For viewer downloads, the bandwidth consumed is proportional to the number of concurrent viewers on your network. As a rough estimate, you can plan for a requirement of 2.0 Mbps for each viewer of a high-quality stream, although the Workplace viewer can use a lower bitrate with lower video quality as required by network conditions.
Enterprise users can go live with higher quality and speed without taking up significant network bandwidth. When multiple users are watching the same Live stream using Enterprise Live, the video is distributed in a Peer-to-Peer manner across the viewers. A broadcast of around 15-25 viewers can result in around 80%+ savings in the Internet bandwidth they share. Enterprise Live will work on Desktop viewers.
Was this information helpful?
Coworkers in the group that you post to and coworkers that follow you will see the video in their News Feed. Depending on your group settings, other people in your company may also see your live video.
Was this information helpful?
You can adjust the quality of your videos on Workplace.
To adjust the quality of your videos from a computer:
  1. Click on your profile picture in the bottom left > click Settings.
  2. Click Videos in the left menu.
  3. Click the dropdown menu next to Video default quality and select Default, SD only or HD if available.
Keep in mind that by default, the quality of videos will be automatically changed depending on available bandwidth. The faster it is, the higher the quality of the video will be.
Was this information helpful?
You can turn Workplace's video auto-play settings on or off.
To stop videos from playing automatically on your computer:
  1. Click on your profile picture in the bottom left of Workplace > click Settings.
  2. Click Videos.
  3. Click the dropdown menu next to Auto-Play Videos and select Off.
Was this information helpful?
The number of views will be displayed below the video.
A video view is logged when a person has viewed a video for three seconds or more, including autoplay videos.
Was this information helpful?
You can download videos from your computer.
To download a video uploaded to a Workplace group:
  1. From the group, go to the video that you'd like to download.
  2. Click on the video you'd like to download.
  3. Click in the top right corner and select Download Video.
Video downloads may not be available if your admin has enabled Video Rights Management for your Workplace community.
Was this information helpful?
You can select video thumbnails for your uploaded videos from your computer.
To select a thumbnail:
  1. Click on your uploaded video. You'll find it either in the group you posted it to or on your own Workplace profile.
  2. Click on the right and select Edit video.
  3. Select your thumbnails from the options available using the arrows and click Save.
You can also edit the thumbnail for live videos after they have been uploaded.
Was this information helpful?
Technical Questions
Video Format:
  • We accept video in maximum 720p (1280x720) resolution at 30 frames per second, with 1 key frame every 2 seconds.
  • You must send an I-frame (keyframe) at least once every 2 seconds throughout the stream.
  • Recommended max bit rate is 4 Mbps. Going above this maximum is possible but will make live streams highly unstable.
  • Changing resolution midstream has a negative impact on the broadcast.
  • Titles must be fewer than 255 characters, otherwise the stream will fail.
  • The Live API accepts H264 encoded video and AAC encoded audio only.
Video Length:
  • 4 hour maximum length for live stream.
  • 4 hour maximum length for preview streams (either through Live dialog or publisher tools). After 240 minutes, a new stream key must be generated.
  • RTMP stream URLs will expire 24 hours after they're created.
Advanced Audio Settings:
  • Audio Sample Rate: 48 KHz
  • Audio Bitrate: 128-Kbps mono
  • Audio Codec: AAC
Advanced Video Settings:
  • Pixel Aspect Ratio: Square
  • Frame Types: Progressive Scan
  • Bitrate Encoding: CBR
  • Video Codec: H264
Was this information helpful?
To share a live video from your computer, you'll need to have an external or internal camera.
To share a live video from your computer via external software or hardware:
  1. From your Workplace account, type /live/create after the url in your browser. For example, if your url is company.facebook.com, you'd need to amend it to company.facebook.com/live/create. This will take you to a wizard that will help you set up the Workplace live API.
  2. Click Create Live Stream at the top of the page, then specify where you'd like the stream to be broadcast with the drop-down menu. For example, if you'd like to broadcast the video to a group, select Share in a Group from the drop-down menu, then select the group you'd like to share your content to by typing in its name.
  3. Give your live video a description and a title.
  4. Copy the Stream Key to the right of the page. You'll be using it on the live streaming software you've chosen to use.
  5. Open the live-streaming software application. You can use your computer's camera to stream your video.
  6. Follow the instructions of your streaming software. You'll need to paste the stream key into the settings of the application. You can then start streaming to preview your video in Workplace.
  7. Return to your Workplace browser. You should be able to see the video preview. When your video is ready, select Go Live.
When you stop your broadcast, you can delete it or upload a higher-quality version. If you'd like to edit a live video, you'll need to download the video, delete the post, edit the video, and then reupload it. Keep in mind that if you choose to do this, you'll lose all the comments and reactions from the original live stream post.
Was this information helpful?
Workplace recommends using RTMPS (RTMP over SSL) to protect the confidentiality of your video broadcast. The control panel will generate an RTMPS URL by default. If your encoder doesn't support RTMPS, you can uncheck the box Secure Connection (SSL). This will cause the broadcast URL to RTMP.
Was this information helpful?
Yes, you can set up live-streaming with a hardware encoder. Hardware encoders tend to be reliable and deliver high-quality results. The steps to configure and start broadcasting vary by encoder, so read your encoder's documentation for instructions.
Was this information helpful?
Wowza Streaming Engine and Haivision KB encoders support RTMPS. You can also add RTMPS support to OBS by compiling it yourself with OpenSSL.
Was this information helpful?
To open a file in .srt format on PC:
1. Locate the .srt file you'd like to open and edit.
2. Right-click on the file and select Properties.
3. Click on the General tab and then click Change.
4. Select Notepad or WordPad from your list of programs. Select the option Always use the selected program to open this kind of file to ensure the program you choose opens all files with the .srt file extension.
5. Click OK > double-click on the file. The .srt file will then open in the program you chose, and you'll be able to read and edit the subtitles.
To open a file in .srt format on PC:
  1. Locate the .srt file you would like to open and edit.
  2. Open the file.
  3. The system will ask you which application you'd like to use the file with. Click Open with this application.
  4. Select Atom.
Was this information helpful?
The naming convention for SubRip (.srt) files is:
filename.[language code]_[country code].srt
For example: my_captions.en_US.srt
Listed below are valid language and country code combinations. Learn how to use a .srt file to add captions to your video.
Language and country codes
  • af_ZA (Afrikaans)
  • ar_AR (Arabic)
  • ay_BO (Aymara)
  • az_AZ (Azerbaijani)
  • be_BY (Belarusian)
  • bg_BG (Bulgarian)
  • bn_IN (Bengali)
  • bs_BA (Bosnian)
  • ca_ES (Catalan)
  • ck_US (Cherokee)
  • cs_CZ (Czech)
  • cx_PH (Cebuano)
  • cy_GB (Welsh)
  • da_DK (Danish)
  • de_DE (German)
  • el_GR (Greek)
  • en_GB (English - UK)
  • en_IN (English - India)
  • en_US (English - US)
  • eo_EO (Esperanto)
  • es_CL (Spanish - Chile)
  • es_CO (Spanish - Colombia)
  • es_ES (Spanish - Spain)
  • es_LA (Spanish)
  • es_MX (Spanish - Mexico)
  • es_VE (Spanish - Venezuela)
  • et_EE (Estonian)
  • eu_ES (Basque)
  • fa_IR (Persian)
  • fi_FI (Finnish)
  • fo_FO (Faroese)
  • fr_CA (French - Canada)
  • fr_FR (French - France)
  • fy_NL (Frisian)
  • ga_IE (Irish)
  • gl_ES (Galician)
  • gn_PY (Guarani)
  • gu_IN (Gujarati)
  • gx_GR (Classical Greek)
  • he_IL (Hebrew)
  • hi_IN (Hindi)
  • hr_HR (Croatian)
  • hu_HU (Hungarian)
  • hy_AM (Armenian)
  • id_ID (Indonesian)
  • is_IS (Icelandic)
  • it_IT (Italian)
  • ja_JP (Japanese)
  • jv_ID (Javanese)
  • ka_GE (Georgian)
  • kk_KZ (Kazakh)
  • km_KH (Khmer)
  • kn_IN (Kannada)
  • ko_KR (Korean)
  • ku_TR (Kurdish)
  • la_VA (Latin)
  • li_NL (Limburgish)
  • lt_LT (Lithuanian)
  • lv_LV (Latvian)
  • mg_MG (Malagasy)
  • mk_MK (Macedonian)
  • ml_IN (Malayalam)
  • mn_MN (Mongolian)
  • mr_IN (Marathi)
  • ms_MY (Malay)
  • mt_MT (Maltese)
  • nb_NO (Norwegian - Bokmal)
  • ne_NP (Nepali)
  • nl_BE (Dutch - Belgium)
  • nl_NL (Dutch)
  • nn_NO (Norwegian - Nynorsk)
  • pa_IN (Punjabi)
  • pl_PL (Polish)
  • ps_AF (Pashto)
  • pt_BR (Portuguese - Brazil)
  • pt_PT (Portuguese - Portugal)
  • qu_PE (Quechua)
  • rm_CH (Romansh)
  • ro_RO (Romanian)
  • ru_RU (Russian)
  • sa_IN (Sanskrit)
  • se_NO (Northern Sami)
  • sk_SK (Slovak)
  • sl_SI (Slovenian)
  • so_SO (Somali)
  • sq_AL (Albanian)
  • sr_RS (Serbian)
  • sv_SE (Swedish)
  • sw_KE (Swahili)
  • sy_SY (Syriac)
  • ta_IN (Tamil)
  • te_IN (Telugu)
  • tg_TJ (Tajik)
  • th_TH (Thai)
  • tl_PH (Filipino)
  • tr_TR (Turkish)
  • tt_RU (Tatar)
  • uk_UA (Ukrainian)
  • ur_PK (Urdu)
  • uz_UZ (Uzbek)
  • vi_VN (Vietnamese)
  • xh_ZA (Xhosa)
  • yi_DE (Yiddish)
  • zh_CN (Simplified Chinese - China)
  • zh_HK (Traditional Chinese - Hong Kong)
  • zh_TW (Traditional Chinese - Taiwan)
  • zu_ZA (Zulu)
Was this information helpful?
Troubleshooting
Live video isn't currently supported in mobile web. Once the live video has finished broadcasting, the VOD (video on demand) can be viewed in mobile web browsers.
Was this information helpful?
If the broadcast doesn't start processing after signaling the end of your live stream, your live video may still show up as is live after the video ends. Make sure you've clicked End Live through the Publisher Tools UI when the stream ends. If the problem recurs, please contact our support team and include your video ID.
Was this information helpful?
Audio distortion can occur when Workplace receives a video stream with distorted audio or after it has received the frames before re-encoding for broadcast. A possible reason for this type of error is if the bitrate used is higher than the connection between your broadcasting endpoint and what Workplace servers can sustain. If that happens, or if there's a packet lost, some of the video or audio track won't be received correctly and will result in audio distortion.
Was this information helpful?
If the comment rate on your live video is high, then we may not display every comment during the live stream. This is to ensure viewers will have a consistent viewing experience. Everyone will still see the same comments, and all comments will be visible after the video ends. Keep in mind that replies to comments won't be visible until after the live stream ends.
Was this information helpful?
A/V sync issues may occur when a live broadcast is delivered with limited bandwidth to the client, or when the client doesn't have the bandwidth to view it during the live stream. If the stream received by the Workplace server is out of sync, then the live video will also be out of sync. Be sure to check recording and encoding hardware for potential places in which the audio could be misaligned with the video.
Was this information helpful?
Live API requires audio. The stream will end if you attempt to stream just video.
Was this information helpful?
Your live feed may drop due to an encoder failure or poor network connectivity. If your live feed drops, you have 2 to 3 minutes to reconnect to the original stream url that you generated for your live post. Otherwise, you'll have to generate a new stream key and url to continue your live stream.
Was this information helpful?
Try the following if you can't view or play videos on your computer:
If your computer is running Windows 7, Windows Vista, Windows XP or an earlier version of Windows, the issue you're experiencing may be fixed by using a different browser. When you switch to a new web browser, make sure that you're using the most recent version of that web browser.
If you're still having trouble viewing or playing videos after trying these troubleshooting tips, please let us know.
Was this information helpful?