Why is there a mismatch between my Workplace bill and the Reporting tab on my Admin Panel?
This article is only applicable to admins on Workplace Advanced. You may not be able to access the Reporting tab in your Admin Panel as we are in the process of rolling out the feature.
Billing calculations will usually be less than what you see in the Reporting tab of your Admin Panel. A monthly active user for billing purposes is someone who had a Workplace account on the first day of the month and who logged in to visit their Workplace community, the Admin Panel or Work Chat during that month. (A push notification you get on mobile or by email doesn't count.)
Learn more about what a billable monthly active user is.