Download your organization's Workplace data
Workplace is closing in 2026
Organization data will be available for system admins to download until May 31, 2026. For full timeline details and to stay updated on how your organization can prepare for leaving Workplace, read our announcement article.
Organization data will be available for system admins to download until May 31, 2026. For full timeline details and to stay updated on how your organization can prepare for leaving Workplace, read our announcement article.
System admins can use a tool to download their organization’s data from Workplace.
If your organization is moving to Workvivo by Zoom (Meta’s only preferred migration partner), you can also use the tool to export your selected Workplace data to facilitate migration to Workvivo.
For more advice and best practices, read our Transitioning off Workplace Guide.
How the Workplace data download tool works
System admins can find the download tool by navigating to Download Workplace data under the Admin Panel menu.
The tool displays two tabs:
- Workplace data: This tab is where you can initiate a data download for your organization, as well as export to Workvivo.
- Export jobs: This tab shows the data export jobs you’ve created, which will be available for download when the requested files are ready.
Download organization data to your device
- Click on Download Workplace data in your Admin Panel menu.
- Go to the Workplace data tab.
- Select the Download Workplace data option.
- Under Select Workplace data, use the drop-down lists to choose the file type, media quality, and date range for your download. Note: The higher the media quality, the larger the download file created, and vice versa.
- Use the check-boxes to select the data types to include in your download. Click Select all if you want to download everything that is currently available. Note: See the ‘Available data types’ section of this article for a complete list of available data types.
- Click Continue.
- Review the information presented in the Download data box that appears. Click Confirm to proceed or click Cancel to go back to the previous screen to make any changes.
- On the Workplace data tab, a Download in progress banner will appear at the top of the screen confirming that your export job has been submitted.
- Click on the Export jobs tab to view a list of your jobs.
- Click on the View files button next to an individual job to see a breakdown of progress and available files for download.
- Data files are organized into Organization data and People data categories, and will each display a progress status:
- You can download any files with a Complete status by clicking Download. Note: For multiple file downloads, you’ll be given the option to download a single file at a time.
- You can manually mark a file as Downloaded, to help you keep track of your progress.
- Files with a Pending status are still being processed, and the Download link will be unavailable.
You will also receive Workplace notifications about the progress of your export job.
Download organization data and facilitate export to Workvivo
Note: Your organization will need to have a Workvivo instance to complete the following steps. Visit the Workvivo Help Center for more information on how to get started with Workvivo.
- Click on Download Workplace data in your Admin Panel menu.
- Go to the Workplace data tab.
- Select Export Workplace data to Workvivo by Zoom. Note: a corresponding data file will also be generated as part of this process, giving you the option to download and store the exported data separately on your device.
- Enter your Workvivo instance ID and Workvivo token (provided to you by Workvivo), and click Connect. If successful, your Workplace instance ID will appear with a “Connected” status in green.
- Enter your migration code (generated in Workvivo) and click Authorize. When authorized, your migration code will appear under the Workplace instance ID.
- Under Select Workplace data, use the drop-down lists to choose the file type, media quality, and date range for your download. Note: The higher the media quality, the larger the download file created, and vice versa.
- Use the check-boxes to select the types of data to include in your download. Click Select all if you want to download everything that is currently available.
- Click Continue.
- Review the information presented in the Download and export data box that appears. Click Confirm to proceed with facilitating the export or click Cancel to go back to the previous screen to make any changes.
- On the Workplace data tab, a Download and export in progress banner will appear at the top of the screen confirming that your job has been submitted.
- Click on the Export jobs tab to view a list of your jobs.
- For the export to Workvivo aspect of your job, the status will appear as either ‘In progress’ or ‘Complete’ under the Export status column. Note: Please be aware that the process could take several days depending on how much data is being requested. Refer to your Workvivo account manager to check on the progress of the migration.
- For the data download aspect of your job, click on the View files button next to an individual job to see a breakdown of progress and available files for download.
- Data files are organized into Organization data and People data categories, and will each display a progress status:
- You can download any files with a Complete status by clicking Download. Note: For multiple file downloads, you’ll be given the option to download a single file at a time.
- You can manually mark a file as Downloaded, to help you keep track of your progress.
- Files with a Pending status are still being processed, and the Download link will be unavailable.
Available data types
The tool allows you to select the following types of data for download.
Organization settings and information
People activity on Workplace
User information
Connections
Logged information
Security and login information
FAQs
How will the data be encrypted and secured during the download process? Will it be transmitted over a secure connection, and will it be protected by encryption?
How much data does our instance contain? And how long would it take to download/migrate this?
How will the data be downloaded? What will the data be downloaded to?
Do Workplace customers need to do anything additional to ensure their download works?
Once I've downloaded my data, how do I upload this to our replacement platform?