Scoot

Better pilot training and workflow automation at Scoot

Frontline

Frontline

Industry

Airline

Company size

2000

Region

APAC

Based in Singapore, Scoot is the low-cost arm of the Singapore Airlines Group, and what sets them apart is their mission to bring fun into every flight. This mission is fueled by an energetic, open, informal work environment and a collaborative culture.

Scoot sought out Workplace as a mobile-first solution to not only engage and include their entire organization, but also to act as a guardian and promoter of corporate brand and culture. Whether work is happening on the runway, in the cockpit or at the passenger check-in desk, Workplace has brought employees closer together than ever before. It has also fostered inclusivity in a safe and open environment, where brainstorms, inspiration, and unique perspectives are shared within teams and cross-functionally. For Scoot, this has helped accelerate growth and innovation, and taken talent acquisition and culture to new heights.

Results

98%adoption rate

90%+average weekly users

8-10Xreduction in email correspondence for company-wide updates

10-15Xstronger engagement with new employees including cadet pilots

How Workplace helped

Facilitating onboarding of cadet pilots and bringing them closer to Scoot’s culture

As part of Scoot’s Cadet Pilot Training Program, in partnership with Singapore Flying College, each new crop of cadet pilots attends six months of theory training in Singapore. This is followed by a year in Jandakot, Perth, to complete the flying phase of training before they join the fleet. Cadets are automatically given access to a Multi-Company Group to connect with head office in Singapore. This is useful as cadets don’t have corporate email accounts, because they are not full-time employees.

With Workplace, collaboration between trainees, and between mentor and trainee, is greatly increased. Any trainee can pose a question to the online cadet community and either have the answer crowdsourced, or have the instructor reply. The answer can easily be found by other cadets with a simple search. The instructor can also share posts containing technical notes and procedures, and immediately respond to questions that cadets post as comments in real time. This culture of constant and open communication, which the cadets are able to embrace via Workplace, forms part of Scoot’s key core values.

Transforming the process of managing rosters

Managing the flight crew and their schedules is a big task for the rostering team. Firming up a set of crew for a flight may involve many exchanges between the team, Captain and/or pilots, consuming precious time. Identifying the need to streamline the process, Scoot created a ‘Roster Planning Group’ on Workplace with both flight crew and the roster team, which has significantly simplified the task of finalizing flight rosters.

Staff now have greater visibility of upcoming rosters and shifts. In addition, Workplace allows flight crew to comment with questions or requests about their rosters. Requests are dealt with instantly, and double-ups on questions are avoided. This has also improved the ease of finding crew to volunteer for flights when there is a need, as these flights can be flagged in the group and available flight crew can quickly volunteer.

Flight swapping groups have also been created for each Scoot fleet type. Rosters are posted in the Group at the beginning of each month, and flight crew can easily coordinate amongst themselves if they wish to swap crew-initiated flights.

Using bots for broadcasting and automation

Scoot has deployed Prepp Bot, a smart chat bot, to broadcast urgent messages to all employees via Workplace Chat. Read rates can be monitored, which allows the internal communications team to take further action if read rates are low. Scoot will soon use Prepp Bot to automate employee onboarding, which is currently done manually via email.

Scoot has also set up a suite of software integrations on Workplace that help employees breeze through manual tasks in their day. These include the easy drag-and-drop file sharing function of Dropbox, which allows Scoot to utilise Workplace as a repository for frequently shared files. The HR department often uploads essential documents, such as the employee handbook or staff travel guidelines, for easy search and retrieval by employees.

“In line with our philosophy of openness and candidness, we designed our offices without barriers to facilitate open dialogue and collaboration. Workplace takes this philosophy to the next level.”

George Chan

George Chan

Senior HR Manager at Scoot.

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