NFP brings workers together in a new normal

NFP is one of the world’s largest insurance brokerages and consulting firms.

Leaders across the company needed to share information and engage with a growing workforce and their current communication tools were not as efficient.

When COVID-19 forced NFP to transition to remote working, it was even more imperative that employees had access to the right information at the right time, and could easily check in with colleagues.

In 2016, NFP was looking for a solution that aligned with its strict security and compliance standards and would be quickly adopted by staff (mobile-friendly, easy-to-use). These features are even more valuable in the current environment.


"Workplace stood out as a path to meaningful engagement, active sharing of ideas and information, and more cohesiveness for our growing global community."

Eric Boester
Executive Vice President and Chief Marketing Officer


increase in Workplace use during the pandemic
of NFP employees are now connected

Connecting employees

With Workplace NFP uses posts to centralize and ensure timely communication of critical information with all employees. Chat has enabled global employees to stay engaged, share expertise and strengthen relationships with colleagues and clients, creating a new sense of community within the organization.

Addressing employee needs

Launching a short weekly survey in a company-wide group has provided actionable insights into issues and opportunities while allowing leaders to demonstrate a concern for employee wellbeing. As a result, NFP has introduced more targeted and considered initiatives.

Improving Corporate Culture

Utilizing Workplace Groups within teams and cross-functional departments has led to greater collaboration between employees working remotely. It has changed NFP’s culture through greater connection and communication. As people begin to return to the office, NFP leaders are confident that business productivity will benefit.

Key Features


Connect to the tools you’re already using.

Workplace Chat

Make quick decisions with instant messaging and video calls.

News Feed

Stay up to date with the information you care about.