Enabling crowd wisdom for better team productivity
The National Broadband Network (nbn) is a national wholesale broadband access network in Australia. The company has a goal to connect Australia and bridge the digital divide.
nbn is rolling out Australia’s largest-ever infrastructure project to provide every Australian fast broadband by 2020. Outdated communication systems impacted productivity by creating information silos, meeting turnstiles and mountains of email.
Operating in a dynamic, rapid growth environment, nbn needed a way to unite as one team. They had outgrown existing tools and were ready to empower teams to share their expertise, knowledge and ideas.
“Workplace has given over 6,000 of our people a greater voice. Regardless of geography, seniority or role, we now have equal access to each other, our insights and stories.”
From the field to the workplace
Information no longer cascades down hierarchical channels. Instead, everyone is equally empowered to share updates, pose questions or seed ideas, whether they’re in outback Australia or in a major city.
Crowd wisdom, team productivity
The IT team moved their support request queues to a Workplace group. Issues were shared and email significantly reduced. A surprise added benefit was the power of crowd wisdom, with users assisting each other and a dynamic FAQ generated by the community.