A flatter and smaller company
DNB ASA is Norway's largest financial services group. Competitors aren't just other banks. In the changing landscape of the digital economy, DNB needed to move fast.
Traditional top-down communication slowed the company down. They needed a new culture to share ideas, move faster and attract the younger working population.
Customers expect DNB to be digitally literate. Using Workplace helps all employees adjust to real-time digital communications.
"Workplace enables us to change fast enough inside to meet customer demands outside."
How Workplace helped
By posting in a team group, a customer support representative got help from a senior executive to resolve a difficult question. Groups break down hierarchies and ease communication.
A senior manager uses groups for team discussion, giving everyone equal visibility.
Workplace Chat is replacing email as the place to make quick decisions.
The company feels smaller and flatter, supporting a culture of speed.